# Unified service management solutions Design, automate, and deliver high-quality services for your IT and business. ![Unified service management solutions](https://www.manageengine.com/images/unified-service-management-solutions.svg) ## The need for unified service management (USM) solutions ![The need for a unified service management (USM) solutions](https://www.manageengine.com/images/the-need-for-unified-service-management-solutions.svg) Businesses today are expected to deliver value through exceptional service and support. This means providing a seamless and consistent experience across all channels, monitoring and analyzing service data to optimize delivery, and adopting the right technology and processes to streamline service management. ManageEngine's USM solutions are built with a focus to help you deliver quick, robust, and resilient services for your IT and business. Build and automate workflows to streamline service operations, extend service management capabilities to other business departments, employ AI conversational agents to speed up service delivery, dig deep into service data with the help of analytics, customize service delivery actions, and more with the help of our solutions. ## ManageEngine's USM solutions and what they have to offer ### IT and non-IT service departments Align with industry-recommended ITSM best practices with out-of-the-box modules. ### Artificial Intelligence Zia is a customizable chatbot that can assist end users and technicians. It performs service desk operations with its AI-powered predictive actions. ### Zia microservice ManageEngine's AI-powered assistant, Zia, is available across ManageEngine's suite of products. ![ ](https://cdn.manageengine.com/images/flow-chart-bg1.png) ### Employee directory Sync users from directories such as Microsoft Entra ID or Zoho Directory. ### Enterprise service management portal Enable swift access to all services available across the enterprise from a unified self-service portal. ### Industry recommended IT service management framework Align with industry-recommended ITSM best practices with out-of-the-box modules. ### Employees and external service consumers Sync users from directories such as Microsoft Entra ID or Zoho Directory. ### Workflow automation Orchestrate service delivery operations across various cloud and on-premises applications. ### Zoho Circuit Sync users from directories such as Microsoft Entra ID or Zoho Directory. ### Service automation Automate repetitive service desk activities with visual workflows and criteria-based actions. ### Development studio Overcome fringe use cases and extend the capability of the platform with custom modules and low-code functions. ![ ](https://cdn.manageengine.com/images/flow-chart-bg2.png) ### Business intelligence Derive data-backed operational insights from visually appealing dashboards. ### IT monitoring and observability Detect infrastructure and operational performance issues, and automatically initiate incident or maintenance workflows. ### Unified endpoint management Perform workstation and mobile management tasks, such as updating patches or provisioning software, as part of service fulfillment. ### Identity and access management Perform employee directory management tasks, such as creating a user or granting privilege accesses, from a single console. ### Security information and event management Detect abnormal user behavior and entity patterns, and trigger incident response workflows for any potential security threats. ![ ](https://cdn.manageengine.com/images/flow-chart-bg3.png) ### Legend - ESM platform — ServiceDesk Plus - Integrations with ManageEngine ecosystem - **Leverage distinct service desk instances** with clear data and process segregation for IT and other business departments. - **Ensure high availability of services** around the clock with timely service delivery and quick incident resolutions. - **Offer a superior user experience** using self-service portals, live chat, a knowledge base, and AI-based automations. - **Optimize IT asset management,** including asset utilization, dependencies, purchasing, and compliance. - **Streamline service management** with automated workflows connecting departments and their enterprise applications. - **Derive insightful reports** on service management processes by mining service desk data. ## USM solutions from ManageEngine ### ServiceDesk Plus AI-driven unified service management platform - [On-premises](https://www.manageengine.com/products/service-desk/?pos=servicemgmt&loc=SolPage&cat=op) - [Cloud](https://www.manageengine.com/products/service-desk/cloud/?pos=servicemgmt&loc=SolPage&cat=cld) - [MSP](https://www.manageengine.com/products/service-desk-msp/?pos=servicemgmt&loc=SolPage&cat=msp) ### SupportCenter Plus Customer support with built-in billing for businesses - [On-premises](https://www.manageengine.com/products/support-center/?pos=servicemgmt&loc=SolPage&cat=op) ### AssetExplorer IT asset management with an integrated CMDB - [On-premises](https://www.manageengine.com/products/asset-explorer/?pos=servicemgmt&loc=SolPage&cat=op) - [Cloud](https://www.manageengine.com/products/asset-explorer/cloud.html?pos=servicemgmt&loc=SolPage&cat=cld) [ManageEngine was recognized in The Conversational AI Platforms for Employee Service Landscape, Q1 2026.](https://www.forrester.com/report/the-conversational-ai-platforms-for-employee-services-landscape-q1-2026/RES191307) [ManageEngine recognized as a Challenger in the 2026 Gartner® Magic Quadrant™ for IT Service Management Platforms.](https://www.manageengine.com/products/service-desk/itsm/itsm-gartner-magic-quadrant.html?pos=servicemgmt) ## Resources ### E-books ![E-book: The service delivery excellence matrix for IT and business teams](https://www.manageengine.com/images/usm-ebook1.svg) [The service delivery excellence matrix for IT and business teams](https://www.manageengine.com/products/service-desk/itsm/it-service-delivery.html?pos=servicemgmt) ![E-book: 7 real-life ITSM success stories from top industry leaders](https://www.manageengine.com/images/usm-ebook2.svg) [7 real-life ITSM success stories from top industry leaders](https://www.manageengine.com/products/service-desk/itsm/itsm-success-stories.html?pos=servicemgmt) ![E-book: How IT managers can build an adaptable and successful ITSM strategy for hybrid work](https://www.manageengine.com/images/usm-ebook3.svg) [How IT managers can build an adaptable and successful ITSM strategy for hybrid work](https://www.manageengine.com/products/service-desk/itsm/itsm-strategy.html?pos=servicemgmt) ## Our certifications - ISO/IEC 27001 Information Security Management - ISO/IEC 27701 Privacy Information Management - ISO/IEC 27017 Cloud Security Management - ISO/IEC 27018 Personal Data in the Cloud - ISO/IEC 20000 - ISO 22301 Business Continuity Management - SOC 2 + HIPAA Type 2 - CSA STAR Self-Assessment - GDPR - Signal spam