# Fewer tickets. Happier users. IT without burnout.

Digital Employee Experience Management solution

Detect and resolve issues like system slowdowns, crashes, and performance degradation before they turn into support tickets.

![dex-header-1](https://www.manageengine.com/digital-employee-experience/images/dex-header-1.svg)

![dex-header-2](https://www.manageengine.com/digital-employee-experience/images/dex-header-2.svg)

![dex-header-4](https://www.manageengine.com/digital-employee-experience/images/dex-header-4.svg)

![dex-header-5](https://www.manageengine.com/digital-employee-experience/images/dex-header-5.svg)

![recognition-1](https://www.manageengine.com/ems/images/logo/gartner-logo.svg)

Recognized in the 2026 Gartner® Magic Quadrant™ for Digital Employee Experience Management Tools

## The Challenge

## Minor IT issues stay hidden until they halt work

![challenge-1](https://www.manageengine.com/digital-employee-experience/images/challenge-1.svg)

Devices slow down, but IT gets to it only after **half the workforce** raises tickets.

![challenge-3](https://www.manageengine.com/digital-employee-experience/images/challenge-3.svg)

Long boot and login times surface only when **40% of users** are affected.

![challenge-5](https://www.manageengine.com/digital-employee-experience/images/challenge-5.svg)

Old devices with weak batteries stay in use for **6-12 months beyond ideal lifespan.**

![challenge-2](https://www.manageengine.com/digital-employee-experience/images/challenge-2.svg)

Missed warranty renewals result in **30% higher repair costs.**

![challenge-4](https://www.manageengine.com/digital-employee-experience/images/challenge-4.svg)

High GPU usage hurts video calls and design work, causing **missed deadlines in 1 of every 4 projects.**

![challenge-6](https://www.manageengine.com/digital-employee-experience/images/challenge-6.svg)

Crashes and resets disrupt work, but root causes remain hidden in **80% of cases.**

## The solution

## Deep visibility. Intelligent insights. Automated remediation

DEX Manager Plus brings real-time telemetry, insights, and automation into one console. It replaces siloed tools and reactive fixes with unified visibility and control. With benchmarking, RCA, and silent remediation, IT teams shift from firefighting to proactive experience management at scale.

### Identify issues early with deep visibility into device health, experience and user sentiment

- Monitor real-time telemetry across CPU, memory, disk, battery, GPU, boot time, logon time, and more.
- Engage with end-users and get feedback on issues, which is then incorporated into sentiment analysis and score.
- Set custom thresholds to trigger alerts for performance degradation.
- Benchmark device performance across the organization to identify outliers.

![dex-solution](https://www.manageengine.com/digital-employee-experience/images/dex-solution-1.png)

### Resolve issues faster with automated, scalable remediation

- Deploy silent scripts or workflow-based fixes to address issues like app crashes, boot slowdowns, resource spikes, and more.
- Use the Action Library to plug in ready-to-use data collectors, scripts, workflows, and dashboards for quick detection and remediation.
- Build and reuse customizable data collectors and remediation workflows for unique business requirements.
- Leverage Ask Zia to generate and refine scripts through guided prompts, helping admins accelerate remediation workflows.

![dex-solution](https://www.manageengine.com/digital-employee-experience/images/dex-solution-3.png)

[See All Features](https://www.manageengine.com/digital-employee-experience/features.html?dex_overview)

## Business benefits

## Why should businesses invest in digital employee experience (DEX)?

“Because when technology works better, people do too.”

DEX isn't just about smoother logins or faster apps—it’s about giving employees the tools and the environment they need to stay productive, engaged, and happy. For IT teams, it’s a shift from chasing tickets to creating value.

### For IT teams

- Proactive issue resolution
- Faster root cause identification
- Reduced ticket volume
- Scalable for hybrid workforces

### For end users

- Improved device performance
- Minimal disruption
- Consistent user experience
- Less dependency on the IT team

## Discover exceptional value

### Free Edition

## $0

- Proactive issue detection
- In-depth RCA
- Experience benchmarking
- Expanding Action Library
- **Up to 25 endpoints**

### Professional Edition

## $0.8

Per endpoint/month (Tiered volume discounts available)

- Proactive issue detection
- In-depth RCA
- Experience benchmarking
- Expanding Action Library
- **Unlimited endpoints**

## Autonomous endpoint management in one powerful platform

Combine management, security, and experience insights to enable autonomous endpoint operations from one console. DEX is built into Endpoint Central—not bolted on—bringing richer context, tighter automation, and greater operational impact than standalone experience tools that operate in isolation.

![dex-meets-uem](https://www.manageengine.com/digital-employee-experience/images/dex-meets-uem.svg)

### Remote Troubleshooting

Diagnose and resolve device issues instantly with tools like remote control, command prompt, file transfer, and task manager access.

### Self-Service Portal

Let users install apps, patches, and fix common issues on their own thereby reducing help desk workload.

### Non-intrusive Updates

Deploy patches, software, and configuration changes silently in the background without disrupting users and give them the flexibility to defer deployment and reboot if needed.

### Just-in-Time Access

Strike a balance between security and productivity by extending temporary access for peripheral devices and privileged access to apps only when required.