# Customer support software | Support center software | ManageEngine SupportCenter Plus ![customer-support-system-software](https://cdn.manageengine.com/sites/meweb/images/support-center/images/customer-support-system-software.png) ## Step up your customer support game with SupportCenter Plus Say goodbye to support-related woes SupportCenter Plus is a web-based customer support software that lets organizations effectively manage customer tickets, their account & contact information, the service contracts and in the process providing a superior customer experience. ## Latest Release [SupportCenter Plus version 15.1](https://www.manageengine.com/products/support-center/readme.html?index) [Learn more](https://www.manageengine.com/products/support-center/readme.html?index) ## Why SupportCenter Plus? ### Multi-channel support [Multi-channel support](https://www.manageengine.com/products/support-center/multi-channel-customer-support.html) Email, Phone, Portal, Social Media and the list keeps growing every day. Get one view of customer interaction irrespective of the communication mode they chose. [Learn more](https://www.manageengine.com/products/support-center/multi-channel-customer-support.html) ### Request tracking & automation [Request tracking & automation](https://www.manageengine.com/products/support-center/request-tracking-automation-system.html) Automates the process of creating, organizing, tracking requests into a seamless process. [Learn more](https://www.manageengine.com/products/support-center/request-tracking-automation-system.html) ### Portal [Portal](https://www.manageengine.com/products/support-center/help-desk-customer-support-portals.html) Lets each division of your organization define their product or service specific configuration and work as independent units. [Learn more](https://www.manageengine.com/products/support-center/help-desk-customer-support-portals.html) ### Account and contact management [Account and contact management](https://www.manageengine.com/products/support-center/account-contact-management.html) Manage multiple service contracts and related support plans to service your customers on time and bill accordingly. [Learn more](https://www.manageengine.com/products/support-center/account-contact-management.html) ### Knowledge base [Knowledge base](https://www.manageengine.com/products/support-center/knowledge-base.html) Stop losing productivity on repetitive queries; Make first-call resolution a reality. Build your knowledge base easily, group solutions by topics to facilitate easier access. [Learn more](https://www.manageengine.com/products/support-center/knowledge-base.html) ### Customer portal [Customer portal](https://www.manageengine.com/products/support-center/customer-self-service-portal.html) Deploy a customizable self-service portal and allow your customers to submit tickets, track them, search the knowledge base and run reports. [Learn more](https://www.manageengine.com/products/support-center/customer-self-service-portal.html) ### SLA management [SLA management](https://www.manageengine.com/products/support-center/contract-management.html) Manage multiple service contracts and related support plans to service your customers on time and bill accordingly. [Learn more](https://www.manageengine.com/products/support-center/contract-management.html) ### Time tracking and billing [Time tracking and billing](https://www.manageengine.com/products/support-center/request-time-tracking-billing.html) Track the time spent for all customers at one place. Use filters to drill down the time entries. [Learn more](https://www.manageengine.com/products/support-center/request-time-tracking-billing.html) ### Reports, dashboards and KPIs [Reports, dashboards and KPIs](https://www.manageengine.com/products/support-center/help-desk-reports-kpi.html) Get to know every information of your help desk through intuitive & real time Reports & Dashboards. [Learn more](https://www.manageengine.com/products/support-center/help-desk-reports-kpi.html) [See All features](https://www.manageengine.com/products/support-center/features.html?index) ## More benefits ### Mobile access ![Mobile access](https://www.manageengine.com/products/support-center/images/mobile-access.png) [Mobile access](https://www.manageengine.com/products/support-center/mobile-client.html) Mobile access for Support Reps who need to access SupportCenter Plus via Smartphones. The Mobile Client is compatible with iPhone, Android, Blackberry and other smart phones. ### Multi-language support ![Multi-Language Support](https://www.manageengine.com/products/support-center/images/multi-language-support.png) [Multi-language support](https://www.manageengine.com/products/support-center/supported-languages.html) Make your users feel at ease by presenting to them an interface in their own language. SupportCenter Plus is available in 16 languages. ### Add-ons & integrations ![Add-ons & Integrations](https://www.manageengine.com/products/support-center/images/add-ons.png) [Add-ons & integrations](https://www.manageengine.com/products/support-center/integration-apps.html) Lets applications in your organization talk to SupportCenter Plus and exchange data using SupportCenter Plus APIs. ## SupportCenter Plus is available in 3 editions ### Standard - Account and Contact Management - Request Tracking - Knowledge Base - SLA Management - Tasks - Help Desk Reports - API ### Professional - Help Desk Management - Customer Portal - Billing Contracts - Product Catalog - Active Directory Integration - Reports and Dashboards - Survey - API ### Enterprise - Help Desk Management - Customer Portal - Billing Contracts - Product Catalog - Active Directory Integration - Automation bundle - Reports and Dashboards - Survey - Live Chat - API [Compare editions](https://www.manageengine.com/products/support-center/comparison.html?index) ## Organizations using SupportCenter Plus ![Organizations using SupportCenter Plus](https://www.manageengine.com/products/support-center/images/organizations-using-scp.png) [![Customer Support Software - Work flow](https://www.manageengine.com/products/support-center/images/scp-workflow.png)](https://www.manageengine.com/products/support-center/images/workflow-overlay.gif) [![Customer Support Software - Watch Video](https://www.manageengine.com/products/support-center/images/scp-watchvideo.png)](https://www.manageengine.com/products/support-center/confessions.html)